Truck Update

Early in the morning yesterday I received a call from the Ford dealer in Afton, WY, giving me an update on the talks with Ford regarding the radiator replacement. It wasn't good news. Our conversation started with the news that there was a "technical update" issued on our model of F450 some time ago which recommended that the coolant reservoir be replaced with a new "dual" reservoir setup which eliminates the problem that we had that caused the radiator failure.

They performed the reservoir replacement and told me that Ford had rejected any assistance to replace the radiator. I was not happy about that, to say the least. I told the folks at the dealership not to do any more work to replace the radiator until I had an opportunity to speak with the Ford Customer Service people again. The net of this second conversation with Ford is that they elevated the request to higher management for a decision. My argument is: why wasn't I informed of this "technical update" - it was not a recall - so that the problem could have been prevented, how can a vehicle with only 26,000 miles have this type of failure - regardless of age, and why would they approve a tow to a facility 55 miles away to have the same work performed that I could have done locally at the same cost to me if they weren't going to have the work covered by Ford, and done by Ford certified technicians? I expect to hear back again either today or tomorrow.

That pretty much consumed our free time before working yesterday afternoon. By the time all the conversations were done, it was too late to go anywhere and do something special before going to work.

All of the hype now is about the Olympics and the preparations and stories about the athletes. We love to watch them and figure that our DVR will be filling up with Olympics coverage now and will probably eat up some of our free time catching up on those events. We still will use the free days for other activities, but our evenings appear to be filling up with Olympics events.

Day 5 of our work week is today - TGIF - and we look forward to doing some fun and different things on Thursday and Friday...