Wild Ride Yesterday

We are excited that we only have about 20 minutes to go this morning before we are on free time. We were awakened at 5:30 this morning with our 3rd ecall within the last 24 hours. Throw in an incident with a lady caught in the elevator and more added stress from our Regional Managers on sales, and it was a wild ride.

In the meantime, our guest that is here for a 2 day stay before signing a contract to move in was having a grand time with the residents and was kept very active with the scheduled activities for the residents.

MaryBeth was the first ecall at 11:30 yesterday - just before the dinner meal. She fell in her bathroom and, as usual, Josie goes to the apartment while I wait in the office to make sure the paramedics, if required, get inside and are told where the emergency is and how to find the apartment. When Josie arrived, there was a lot of blood on the bathroom floor and Josie immediately called 911and MaryBeth was rushed to the hospital with a gash on her arm and a blood pressure reading of 220 over 110.

That was followed in the afternoon with Yolanda yelling from inside the elevator that she was stuck. We thought at first that there was a problem with the elevator since the doors wouldn't open but as we kept pushing the button for the elevator to return to the first floor, it arrived and the door opened and Yolanda walked out. We think she got confused and kept pushing the button to close the doors, so, of course it wouldn't move.

Then, at 7:30 last night we got an ecall from Gus Hernandez and found out that he had fallen into the closet doors, hit his head and was lying there waiting for help. He is one half of a problem couple that should both be in assisted living. Again, 911 was called. We have emergencies all the time with them.

The sales pressure mounted yesterday when our Sales Leader committed our contract from our visiting lady by the end of the day. It was never set up to happen yesterday as I informed everybody that the guest wanted the 2 full days to experience the community before committing to signing the agreement. They are so desperate to get move-ins that they lose their tact in handling the prospects. Just like car salesmen.

I plan to go into the office this morning to be there when Lillian's daughter shows up to sign the papers and to take her home to their house in Vista. If all goes well, I should be ready to enjoy our days off before noon today...