You've Got Leads

That's the name of the software package we use to track our leads for new prospective residents. We learned how to use it during our 2 week training class in Corvallis, OR., and it is the lifeline for management to see where we are with all of the sales efforts. They complicated the whole process yesterday by requiring a new form called "touch point" to be completed after each contact with a lead. Basically, it is a script to be used to get answers to key questions about a resident during the sales call. It isn't bad enough that we already have the days filled with tons of other tasks to be completed. We do about 20 of these calls each day - in between everything else that we do.

There is another software package that I have been assigned to control, and that is called Kronos. It is the payroll software that we use and I have to review and change, if required, each time card entry by each hourly employee. That is everybody except management, who are exempt, and everyday there are employees that either miss a punch completely or don't take the required time between split shifts or breaks. It is a very time consuming task.

Josie's workload also became heavier yesterday with the assignment to handle the coordination of all special events at the Community. That is a huge and time consuming responsibility since we have events almost every weekend. There are more and more duties being added to already crowded days of responsibilities. There is no time to become bored.

We start early this morning - 7 AM - and work till 3 PM. Then, we are off until 11 AM tomorrow when we begin the marathon run of on duty and/or on call hours for 58 straight hours. Nobody said it would be easy...