Tours Most of the Day

Most of the day yesterday, beginning at about 11:30 which was a half hour after Charlie and Terri started, was taken up by tours for prospective residents. I was responsible for working with a couple that has his mother living here who is 98 years old. The interesting part of working with them is that they were considered good prospects but nobody had discovered in all of the previous activity with them that his mother was a resident here. How can that happen? That is the  reason they come here all the time - to see his mother, not because they fell in love with the community, although they do like it and someday may be residents themselves.

Charlie and Lydia (our sales lead) each had tours also and they were able to get their couples to sign contracts as move-ins. Of course, they get to work with the hot leads so they have a better chance to make that happen. I did make a call to a lady later in the day that had just received an award notice from the VA (Veterans Administration) for Aid and Assistance. She immediately became a solid candidate for moving in as almost half of her rent would be covered by that money each month.

The workload is becoming unreasonable though. With all of the activity we had yesterday, and with the successful tours resulting in contracts, we still received a scathing email from the Regional Sales Leader informing us that we didn't make enough phone calls in the You've Got Leads data base. None of these managers have any appreciation for the other responsibilities that the managers have within the Communities. They are totally sales driven and don't care about anything else. That disturbs us and is obviously the reason for the high turnover in managers. Somebody will eventually get the message. Oh, and we also had an ecall yesterday afternoon that caused us to work past our 3 PM quitting time until almost 5 PM.  A resident fell in her apartment and we think she broke her hip so the medics were called in.

We are getting ready for our marathon coverage beginning at 11 AM today. We will remain on duty and/or on call for the next 58 hours. Not our favorite time of the week...