Better Solo Day

Our second solo day yesterday wasn't nearly as hectic or long as Sunday. There were some fires to put out, but overall, it was a calm day. The biggest problem that we've discovered with these solo days is that almost all of the support has the same 2 days off. With the exception of the maintenance manager, every other support function had a second consecutive day off. That included: the other co-manager couple, Community Sales Lead person, her assistant, all of the housekeepers, and the Activities Director. It makes it that much more difficult when so many others have the day off.

We found out that an individual is coming to our Community today to train us in the Operations of the Community. For the next 2 days, we will be spending most of our hours with him. It's a shame we didn't have this training before we were tossed to the wolves the last 2 days.

There was a lot of discussion among the residents about the fish tank situation. It seems that the fish that died have been here for 7 years and had become a fixture and friends to them all. There was a lot of finger pointing and blame being tossed around among the residents as to how they died, so it has become a touchy situation for us. Terri and Charlie are going to have to decide on how to handle that one.

That should be our only and biggest problem. There are serious maintenance issues with this building. The toilet problems were fixed yesterday, but we had an ecall at 2:40 AM this morning. It was our next door neighbor who had water dripping from a huge bulge in his foyer ceiling. Josie and I helped as best we could by puncturing the ceiling to let the water drain into a trash bucket, and Josie called the maintenance manager at home to get other suggestions. He will be in early today to diagnose the problem. We checked the apartment (empty) that was directly above his, and there was no water that was flooding the floor above his apartment. It seems like it is coming from the pipe that runs into his apartment that we spotted behind the ceiling tile outside his front door, so that will be fixed today.

This morning should be very busy with a conference call on sales, meal service and a meeting with the Regional Sales Leader who is coming in to slap the hands of the Lead Sales people here who left us alone to handle a contract signing. It turned out that the potential resident wasn't fully qualified as they are going to investigate an assisted living option before deciding to move here. Then, our Operations training should begin.

Since our 2 longest days are over, we feel like it is downhill for the rest of the week. I hope we're right...