Paying for Mistakes

There were basically two main reasons for our switch to AT&T service from Verizon. The first one was that every month with Verizon we were experiencing slower data speeds after reaching 15GB of data transferred, even though we were on an unlimited data plan. The second reason was because AT&T now owns DirecTV and we got a huge break on that service by combining the two services - phone and satellite.

We are so sorry we made the switch as now we are experiencing the wrath of much inferior customer service with AT&T. So far, we have made about 8 or 10 visits to an AT&T store to have problems addressed . Not once have we left a store feeling satisfied that our issues have been resolved. The latest is with Josie's phone. The incompetent staff at these stores have no idea what effect a stolen phone has on your security. Yes, we know that by suspending the service there cannot be access to texting or calling, but what about the other apps and data on the phone, including email and Facebook to name a couple big ones. Nobody knows just how they are affected. Also, when we had to have a phone replaced with Verizon, we had the new phone in hand the next day. AT&T is taking 4 days to get the new phone to us.

As further indication of problems with AT&T there is the broken promise of reimbursement of all charges on our final Verizon bill. It seems our AT&T rep never submitted the paperwork from our final bill and now - it is late being paid to Verizon, and our reimbursement will only be a fraction of the bill. I had to submit all the paperwork myself and it is now to the point where I was forced to pay the final Verizon bill to avoid a late entry on our credit report. The icing on the cake is that we are being charged for Josie's phone - a promised FREE upgrade - at the standard going price for the phone. So far, we have spent over $1000 in unexpected fees with AT&T and the service SUCKS! We now have to wait two years to switch back!

Sorry for the rant, but we are fed up with incompetent people performing inferior service and producing poor results at every turn.

The good news is that Josie is on track to join her new company and that process IS going smoothly - so far...