As is the case at almost all of the places we have worked, there are irritating events and procedures that frustrate us. Not to the point of wanting to search for immediate relief at another location, but still detracting from the many positive things this place has to offer. Yesterday was filled with those kind of events. First of all, Mary, our manager, is a unique person. It seems like she works 24/7 every week and does not let the employees do much of anything at the front desk which is frustrating for Josie. She knows the software very well but Mary will not allow her to do things on her own without her interfering or showing Josie a longer, more complex way to do transactions. Mary is making sure that the place does not run without her. She also interferes with my security duties. Last night she drove around in a cart after closing the store at 10 PM to check out the party situation among the guests. That's OK, but she did it again at 11 PM and she contacted me on my radio at 11:05 to let me know that everything was OK. Well, first of all, why am I here working till 2 AM if she says everything is OK. Secondly, everything was not OK as there were still a half dozen parties in progress that needed to be broken up as the people were very noisy. There are other situations that should not happen. Last night my cart died at 1 AM and I had to finish my shift with a rental cart. Also, my radio died at 1:15 AM and I had no way to replace it before my shift ended at 2 AM. Of course, the solution is to provide security with the most reliable cart, and to provide the security person a charger to keep in his home so he will always have a fully charged radio to use. We hear from the folks that have been here multiple years that this is the way it is, and we can't change it. Too bad.
While we are in complaint mode, I should mention that our hours are a lot less than we were told we would work, and they better increase or there will be serious problems. we are suppose to work 35-40 hours each week, and so far we each have been averaging around 20. If it doesn't improve after next week, we will have a meeting with management to discuss the problem. Of course, I already mentioned in a previous post the fact that we are responsible for maintaining our own sites - i.e.: cutting the grass. No place is perfect, and this could be one of the best if we can overcome these "nuisance" type situations.
We have the same schedule today as yesterday and the weather is beginning to improve dramatically. Today's high should be around 80 with clear skies. We'll take it. One thing that I want to make sure happens today is that I get to watch the Preakness horse race on TV. Working a later shift does have some advantages, although not too many. That about does it for complaint day...
Saturday, May 21, 2011
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