No Progress

Our experience - so far - at the Orangewood dealership has been less than good. They made exactly zero progress on our repairs yesterday, and today we begin working the spring training games again for our final week. We are now concerned about communications. As we are required to be at the stadium at around 9:30 AM, and don't finish up until after 5 PM, it will be difficult to meet with the service advisors. Except for today's game which is a night game, it appears that the only window we will have will be between 9 AM when the service department opens and 9:30 when we need to leave for the other games. It's a good thing that the ballpark is only about 5-10 minutes from here.

The service department is waiting to get all the figures together for the repairs before contacting the warranty company. The impression I get from conversations with them so far is that they are not motivated to do business with a warranty company but would rather just take the cash directly from the customers. Except for repairing our hydraulics - again - I don't anticipate having any work completed under our extended warranty. They are saying the slideout problem is a result of floor damage that is preventing the slide from completely opening. We have never been aware of any floor damage and believe that they any damage is a direct result of the slide problem, and not the other way around. We'll see how that turns out.

The other concern we have is when we would be able to take the rig back to our space at Lake Pleasant. With games every day for the next five days, we only have the very early mornings to accomplish that task. I'm sure it will all work out...