Slammed at Work

As noted before, Wednesday and Thursday are our days to solo in the office. Yesterday was one example of the reason we are moving on to another job. There was absolutely too much business, between the phones, reservation check-ins and walk-ins for 2 people to handle. There were occasions when we had all 5 phone lines going and people standing at the counter waiting to be helped. The "temp" manager left early, and it was just Josie and I to handle things. Very stressful. It makes it worse when the Summer Program customers are coming in and they don't have all their paperwork completed and we need to spend wasted time helping them complete the necessary forms and disclosures. The other situation that has us shaking our heads is that, with the out-of-sight charges for campsites here, there isn't even a place the guests can go to get a cup of coffee. The cafe closed yesterday and there is no other option. You would think that somebody would have asked the cafe staff to stay on - at least through the busy Easter weekend - like they asked us to stay. Several people came into the office yesterday AM asking about coffee, and we had to say the closest place is 10 miles down the road, either in Marathon or on Big Pine Key. If you were paying $100 for a site for one night, wouldn't you expect a place to at least be able to purchase a cup of coffee? The new manager will have her (or his) hands full making things right here.

Many of the staff members that were here for the winter season are leaving, as mentioned above with the cafe staff. The Activities Director is also leaving today. I had to go around yesterday to post signs in all the bathhouses and in the laundry that the "Easter Egg Hunt is Cancelled for Sunday". It was cancelled because the Activities Director decided to leave today, instead of staying on for the Easter weekend. We are beginning to regret our commitment to stay through this weekend. There are, and will be, many complaints from people about the poor management of this Resort, and there is nothing we can say to help them feel better.

I am looking into staying our first night - Tuesday night - somewhere near Ft Lauderdale where there is a - you guessed it - Casino. There are many of them in the Miami area, but we will try to stay away from the big city. It will be a nice treat for us spend a few hours in one and relieve the casino withdrawal symptoms. Josie has been buying a couple scratch tickets each time we go to the grocery store. She even won $100 a week ago on one. We're still waiting to hit the big one.

Three more days to go and we will be done here. It may be the longest three days of our adventure so far. We will manage to get through it though, because there are better days ahead. Until tomorrow...