Getting the Knack

I didn't mention yesterday that the low temperature here was 40 degrees in the AM and we had a high of 80. Perfect weather for sleeping and getting outside.

I also didn't mention that Bob has been without email since we arrived. When we cancelled our Cox service in Surprise before we left, Bob had to set up a Cox email virtual account - at $7.95/Mo - in order to continue using his cox.com email address. Everything was a "go" according to Cox, but Bob could not sign on as the error message kept appearing that "the user name or password is wrong". Since we have been so busy with other things, we only had a chance to contact Cox twice to get help with them saying that the account just hasn't been activated yet. What? They need more than three days to activate an account? Finally, an individual last night renewed the effort to activate the account, gave Bob a new password, and said it "should" be active by tomorrow PM (today). What ever happened to customer service? Bob changed Josie's email from cox.com to hotmail.com about 9 months ago and her emails are coming through as usual. Bob should have changed his at that time but didn't because of so many contacts. Bob will change to a new email as soon as we get settled and everything is working properly now.

Our second day at the job went pretty smooth. We both have the point of sale system down pretty good but still need a little work on the reservations system. The system is a little bit complicated as a result of reservations for cabins, rv sites and storage sites of different lengths. Today should be better.

Bob also had a couple outside duties to take care of. A girl and her father walked into the office holding the soccer ball that is tied to a poll (Tetherball?), and he went out with a ladder to re tie the rope and ball. Next, a woman walked in with a cold water knob in her hand and said it came off while they were using the shower, shooting water everywhere, and this was there first time ever camping in their new trailer and didn't know what to do. Bob went to the rig and was able to reattach the knob but couldn't get the knob to totally shut off the water. We have a mobile rv service that occasionally comes to the lodge to do repairs and they happened to be on site today so Bob sent them over to help later in the day. Josie also went to the cabins that were just vacated and did some minor housekeeping - replacing towels, coffee, TP, etc. Interesting day.

We have to be at the lodge at 8 AM today to learn opening procedures and again at 8 PM to learn closing procedures. That means our day today will be split into two shifts with some time off in between.

Later....